Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).



What Is The Material Of This Data Cables?

A: USB-C cable is made with strong aluminum-alloy housing which provides better heat dissipation and a corrosion-resistant gold-plated connector.The environmentally friendly silicone body design prevents corrosion and reduces signal interference.

Which Mobile Phone Models Is This Data Cable Compatible With?

A: The data cable is compatible with iPhone, Android, and other USB Type C phones/tablets/laptops.

How Many Spacifications Of The Data Cable?

A: We customize different lengths according to customers' preferences.There are 4 spacifitions you can choose currently: 1.64 ft【Power Bank Friendly Cable】, 3.3ft,4.9ft, 6.6ft, 8.2ft and 9.8ft

How Many Colors I Can Choose?

A: There are 11 colors: Orange, Blue, Green, Red, Pink, Purple, Black, White, Yellow, Light Blue, Klein Blue

Do You Accept The Customization Of Your Sides Of Cables?

A: Yes. We can accept special customization. That is, change the sides of the cable (Only support Chubby 2.0 now). And when other kinds provide the service, we will update.

Can You Make Such Kind Of Cable? E.G. External Cables?

A: Yes. Actually, we have been promoting new data lines of different styles and will also solicit the needs of our customers. If the designs/styles you need are not shown on our store, contact us!

Explanation Of Each Cable Type

--- Type-C: USB to Type-C
--- Iphone PD: Iphone to Type-C
--- Iphone: USB to Iphone
--- CC: Type-C to Type-C
--- Micro-USB: USB to Android

My Cable Charges Slowly While Charging?

No worries, we do have a solid replacement policy, Just drop us a line!

If possible, mention your phone mode/device and your cable type.

The original charger should be used together with the chubby chubby cable.

My Cable Doesn'T Work For My Device?

No worries, we do have a solid replacement policy, Just drop us a line!

If possible, mention your phone mode/device and your cable type.


How Do I Track My Order?

A: Within 2-3 business days of placing your order, you will receive an email with your tracking number and you can track your package directly. Alternatively, you can view the status of your package under "My Account" in the "Orders" section.

If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details. 

To track your package, simply enter your tracking number on 17TRACK.COM. 

Or you can click here directly--->

Contact us via email at

May I Know If There Are Multiple Packages You Sent For My Order?

Chubbycable aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.

When we ship your order in multiple packages, these packages may arrive separately. Nonetheless, you should still receive your entire order within the estimated delivery date.

Do You Miss Sending Some Of My Items?

A: Please contact us ASAP to check if there are some special cases, like multiple packages of your order...

Find That I Ordered The Wrong Cable In Mistake After Receiving It?

No worries, we do have a solid replacement policy, Just drop us a line to get your correct cable.

I Received The Wrong Charging Cable That Is Not What I Ordered?

No worries. Contact us, then we will arrange a new cable in the correct type as you ordered.

Get in touch

Have questions about your order, or a general enquiry?